1. About This Policy
This Shipping & Delivery Policy explains how ROTORREV LIMITED handles the delivery of physical products, documents, equipment, or other items where delivery is required in connection with an order or service arranged through our website.
Because ROTORREV LIMITED primarily provides computer programming, data processing and integrated systems design solutions, delivery requirements may vary depending on the nature of the engagement. Where a transaction does not involve physical delivery, this policy may not apply.
2. Delivery Areas
Where physical delivery is applicable, ROTORREV LIMITED may arrange delivery within Lagos State and to other locations in Nigeria, subject to the nature of the order, destination, availability of delivery services and any applicable restrictions.
Any specific delivery locations available for an order will be communicated through the relevant quotation, order confirmation or other customer communication.
3. Order Processing
Orders or delivery requests are processed after the relevant order details have been confirmed and, where applicable, payment or other agreed commercial requirements have been satisfied.
Processing times may vary depending on product availability, order requirements, documentation, technical preparation or third-party logistics arrangements.
4. Delivery Times
Estimated delivery times will depend on the destination, nature of the item, availability and the delivery method selected or arranged.
Any delivery timeframe provided by ROTORREV LIMITED is an estimate unless expressly confirmed in writing as a guaranteed delivery date. Delays may occur because of traffic, weather, public holidays, operational disruptions, third-party courier issues or circumstances outside our reasonable control.
5. Delivery Charges
Delivery charges, where applicable, may depend on the destination, size or weight of the item, delivery method and other logistical requirements.
Where a delivery fee applies, it may be displayed during the ordering process, included in a quotation, or communicated before dispatch. The customer is responsible for applicable delivery charges unless otherwise agreed.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address and appropriate contact details.
ROTORREV LIMITED is not responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible address supplied by the customer. Additional delivery charges may apply where a delivery must be re-attempted because of incorrect information or customer unavailability.
7. Customer Availability
Customers may be required to be available to receive deliveries or to provide an authorised representative to receive items on their behalf.
Where a delivery attempt is unsuccessful, the delivery provider may contact the customer to arrange another attempt or collection. Any additional costs resulting from repeated delivery attempts may be charged where applicable.
8. Delivery Inspection
Customers are encouraged to inspect delivered physical items as soon as reasonably possible. If an item appears damaged, incomplete or different from what was ordered, the customer should contact ROTORREV LIMITED promptly and provide relevant details and, where useful, photographs or other evidence.
9. Damaged, Missing or Incorrect Items
If a physical item is delivered damaged, missing, or materially different from the item ordered, please contact us promptly so that the matter can be assessed and an appropriate resolution considered.
Any replacement, refund or other remedy will be handled in accordance with the applicable order terms and our Returns & Refunds Policy, where applicable.
10. Third-Party Delivery Providers
ROTORREV LIMITED may use third-party courier, logistics or delivery providers. Delivery schedules and handling may therefore be subject to the provider’s operational procedures.
Where a third-party delivery provider is used, we will take reasonable steps to coordinate delivery but cannot control every aspect of the provider’s operations.
11. Large, Special or Technical Items
Where delivery involves equipment, hardware, specialised materials or other items requiring special handling, the delivery arrangements may be agreed separately with the customer.
Additional charges, preparation requirements or delivery conditions may apply depending on the item and destination.
12. Delivery Delays
We will make reasonable efforts to keep customers informed of significant delivery delays where we become aware of them.
ROTORREV LIMITED will not be responsible for delays caused by events or circumstances beyond our reasonable control, including transport disruption, severe weather, government restrictions, security incidents, strikes, infrastructure failures or third-party logistics disruptions.
13. Order Cancellation Before Dispatch
Where an order has not yet been dispatched, a customer may request cancellation by contacting ROTORREV LIMITED. Acceptance of the cancellation and any applicable refund will depend on the order status, the agreed terms and any costs already incurred.
14. International Delivery
International delivery is not automatically available. Where international delivery is agreed, the customer may be responsible for applicable customs duties, taxes, import charges and other destination-country requirements unless otherwise stated in writing.
Delivery times for international shipments may vary because of customs clearance and other cross-border procedures.
15. Delivery of Digital or Technology Services
Software, programming, data processing and systems design services may be delivered electronically rather than through physical shipment. Where a service is delivered digitally, the applicable project agreement, quotation, statement of work or other engagement terms will govern the delivery method and timeline.
16. Contact Us
For shipping or delivery enquiries, please contact:
ROTORREV LIMITED
2, OLAYIWOLA STREET, IFAKO-IJAIYE, LAGOS STATE, NIGERIA
Website: https://www.rotorevv.com
Email: [email protected]
Phone: +234 810 253 8812
17. Policy Updates
ROTORREV LIMITED may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery arrangements, services or applicable requirements. The updated version will be published on the website with a revised “Last Updated” date.