1. About This Policy
This Returns & Refunds Policy explains how ROTORREV LIMITED handles requests relating to returns, replacements, cancellations and refunds for physical products or other transactions where a return or refund may be applicable.
ROTORREV LIMITED primarily provides computer programming, data processing and integrated systems design solutions. For technology projects and professional services, the applicable quotation, contract, statement of work or engagement agreement may contain additional terms governing cancellation, payment, milestones, deliverables and refunds.
2. When a Return May Be Accepted
Where ROTORREV LIMITED supplies a physical product, a return may be considered where the item is defective, damaged before or during delivery, incorrect, incomplete, or materially different from the item ordered.
Returns are subject to assessment and may be affected by the nature of the product, its condition and the terms communicated at the time of purchase.
3. Reporting a Problem
Customers should contact ROTORREV LIMITED as soon as reasonably possible after receiving a physical product if there is a problem with the order.
Please provide the order details and a description of the issue. Photographs or other supporting information may be requested where appropriate to help us assess the claim.
4. Condition of Returned Products
Where a return is approved, the product should generally be returned in a condition that allows us to assess the reported issue. Original packaging, accessories, manuals and other components should be included where reasonably available.
This requirement does not limit any rights that cannot lawfully be excluded or restricted.
5. Damaged or Defective Products
If a product arrives damaged or is found to have a defect that is covered by the applicable terms, ROTORREV LIMITED may, depending on the circumstances, arrange a repair, replacement, credit or refund.
The appropriate remedy will depend on the nature of the issue, availability of the product and applicable legal or contractual requirements.
6. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an expected item is missing, please contact us promptly.
After verification, ROTORREV LIMITED may arrange the appropriate correction, which may include supplying the correct item, supplying a missing item, or providing another appropriate remedy.
7. Change-of-Mind Returns
Change-of-mind returns are not automatically available for every product or service. Where ROTORREV LIMITED agrees to accept a change-of-mind return, the applicable conditions, return costs and refund arrangements will be communicated to the customer.
Any rights provided by applicable law remain unaffected.
8. Digital Products, Software and Technology Services
Because ROTORREV LIMITED provides programming, data processing and integrated systems design services, many engagements are delivered digitally or through professional services rather than physical products.
Refunds or cancellations for such engagements will generally be governed by the applicable quotation, contract, statement of work or project agreement. Where work has already been performed, committed resources or costs incurred, the amount refundable may be affected by the agreed commercial terms.
9. Software, Digital Deliverables and Access
Where a transaction involves software, digital files, configurations, technical documentation, data processing or other digital deliverables, return of a physical item may not be applicable.
Any correction, rework, cancellation or refund will be considered in accordance with the applicable project or service agreement and the circumstances of the request.
10. Refunds
Where a refund is approved, the refund method and timing will depend on the original payment method, applicable payment-provider procedures and the circumstances of the transaction.
ROTORREV LIMITED will communicate the applicable refund arrangement to the customer after the request has been assessed.
11. Delivery Charges
Where a refund is approved for a physical order, the treatment of delivery charges will depend on the reason for the return, the applicable order terms and relevant legal requirements.
Additional return-delivery costs may apply where a return is requested for reasons not attributable to ROTORREV LIMITED.
12. Exchanges and Replacements
Where appropriate and available, ROTORREV LIMITED may offer a replacement or exchange instead of a refund. Replacement availability may depend on stock, product specifications and the nature of the issue.
13. Items That May Have Special Conditions
Certain products or technology-related items may be subject to specific return conditions because of their nature, configuration, licensing, activation, customisation, installation or other characteristics.
Where special conditions apply, they will be communicated before or at the time of the relevant transaction where reasonably practicable.
14. How to Request a Return or Refund
To request a return or refund, contact ROTORREV LIMITED using the details below and provide:
• Customer name and contact details
• Order, invoice or transaction reference, where available
• Description of the product or service
• Reason for the return or refund request
• Relevant photographs or supporting documents, where applicable
We may request additional information where necessary to assess the request.
15. Assessment of Requests
Each return or refund request will be reviewed based on the applicable order or service terms, the condition and nature of the product or service, the reason for the request and applicable legal requirements.
Submitting a request does not automatically guarantee approval of a return or refund.
16. Fraudulent or Abusive Requests
ROTORREV LIMITED reserves the right to investigate requests that appear fraudulent, misleading or abusive. Nothing in this section limits any rights available to customers under applicable law.
17. Contact Us
For returns, refunds or order-related enquiries, please contact:
ROTORREV LIMITED
2, OLAYIWOLA STREET, IFAKO-IJAIYE, LAGOS STATE, NIGERIA
Website: https://www.rotorevv.com
Email: [email protected]
Phone: +234 810 253 8812
18. Policy Updates
ROTORREV LIMITED may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, procedures or applicable requirements. The updated version will be published on the website with a revised “Last Updated” date.